CAMBRIDGE INTEGRATED SERVICES
Cambridge Integrated Services, one of the largest third-party administrators (TPAs) in the nation, leads the industry with innovative, clearly differentiated services delivered through our customer-centric, outcomes-driven approach to claims and risk management.
By effectively bridging the gap between strategic imperatives and available resources, this approach offers our clients unique benefits: programs customized to meet their business goals; measurable results; and timely, practical reporting that turns data into business information clients can use to manage their enterprises more efficiently and profitably.
CUSTOMIZED CLAIMS MANAGEMENT AND RISK MANAGEMENT
PROGRAM DESIGN
We design customized claims administration programs to fully incorporate the specifications and specialized needs of each client and deliver measurable results. Cambridge Integrated Services’ flexibility in program design and our responsiveness to clients’ evolving business needs are unmatched in the industry.
A FOCUS ON QUALITY
Quality in people, quality in processes, quality in measurement and quality in technology are the key components of Cambridge Integrated Services’ optimized, high-quality service delivery.
CERTIFIED CLAIMS ADJUSTERS
Cambridge Integrated Services has developed the industry’s most rigorous and comprehensive recruiting and training programs to ensure quality, stability and continuity of service for our clients. Our people-focused strategy includes advanced training through the Cambridge Claim Training Academy, certification through the National Claim Certification Program, aggressive recruitment to attract the best and brightest minds, and company-wide job satisfaction and performance incentive programs.
SOPHISTICATED OPERATIONAL SYSTEMS
Our sophisticated operational systems ensure that the industry’s best practices are applied consistently and efficiently to every claim for every client. We perform concurrent reviews to make certain these best practices are upheld, and we provide clients with best-of-breed claims management services, delivered through a single-source solution.
OUTCOMES MEASUREMENT
Cambridge Integrated Services’ focus on optimal outcomes and speedy return to work means that clients achieve maximum savings and enhanced productivity. As part of our outcomes measurement program, Cambridge clients benefit from bi-weekly scorecards that report on best practice key measures. Our performance appraisal process for claims staff includes quality assurance and customer service satisfaction measurements, as well as incentives for our adjusters and supervisors based on their ability to meet internal and external standards for best practices.
ADVANCED TECHNOLOGY
Our experienced professional adjusters are backed by state-of-the-art technology that standardizes best practices and automates repetitive tasks. Cambridge Integrated Services’ proprietary technology systems -- Ovation Claim Risk Management Information System, and our client-facing systems, Ovation Portal and Business Intelligence Suite -- provide clients with sophisticated tools for consolidating and managing their claim and risk exposure data. Ovation includes all the resources clients need to view, analyze and manage their program, accessed by logging a secured Internet portal using a Web browser.
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