CAMBRIDGE INTEGRATED SERVICES
Career Track
How long at current
company?
10 years.
Career accomplishment:-
I’m most proud of:
Being
a catalyst in the consolidation
of 12 companies into
a single entity, and building
an enterprise information
technology infrastructure
to support the company
from the ground up.
Most important career
influencer:
Steven Cook,
chief financial officer, TIG
Insurance. Steven was my
manager when I worked in
the audit unit at TIG. He
recognized my skills and
personal drive from day
one, pushing me to do my
best. Steven mentored me
and helped me grow my
career, providing me with
opportunities to showcase
my leadership ability and
technological skills.
Decision I wish I could
do over:
I hired a project
manager to lead a major
project at Cambridge. I
thought that the individual
would be able to change
the team dynamics in a
positive way, based on his
experience and personality.
Unfortunately, the
opposite happened, and I
needed to smooth over
many egos.
Vision
The next big thing for my industry will be …
predictive
modeling. It will segment claims, creating the
potential for higher-margin business and enabling immediate
claim assignments to appropriate resources.
Best advice for future CIOs:
Stay close to the business,
keep up with technology, pick vendors that will
endure, and surround yourself with great people.
How I measure IT effectiveness:
For new projects,
I utilize ROI via cost-benefit analysis prior to
and after implementation.
On The Job
Size of IT team:
100 U.S.
employees; 24 offshore
Three top initiatives:
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