Case Study: Transport Insurance Company Hails Cambridge Implementation and Service

Cambridge’s unique implementation team took Transport to a new micro approach of managing claims.

“Even as a smaller client in Cambridge’s portfolio, we get the attention we deserve,” says Cavell America’s Brian LaJoie, who directs the Transport Insurance Company business. “The Cambridge team is always ready to dig into an issue, and that gives us confidence that we made the right decision in choosing Cambridge as our TPA.”

In 2007, with its current TPA contract expiring, Transport Insurance needed a new TPA to handle their runoff business from the 1970’s and 1980’s, comprising mostly catastrophic workers’ compensation claims from now defunct trucking companies. Cambridge’s philosophy of managing down the liability and providing dedicated adjusters helped win the account.

However, transitioning the runoff business from the previous TPA proved to be a challenge. Moving data from an unsophisticated system to Cambridge’s advanced technology platform meant bringing the accounts into balance with Transport’s internal system, which had never been done before. Transport also required a high level of flexibility with regard to their processes and preferred to minimize the overall number of client touch points. Because they had claims in 45+ states, there were jurisdictional and licensing issues to handle as well. “Tom Elliott did an outstanding job as project manager,” declares Brian.

For Transport, the Ovation Client Portal now works as a reconciliation tool. They have the capability to slice and dice a monthly file extract containing all financial movements in their portfolio, then zero in on any unusual activity through the portal.

Cambridge’s unique implementation team took Transport from a macro method of managing claims to a new micro approach that focuses on resolving individual claims. The implementation process was a complex team effort that sought to meet rigorous client expectations. Transition completed, the business is running efficiently. “When it comes to claims handling, we couldn’t ask for better service,” Brian maintains.

Get the latest news from
Cambridge delivered right to your desktop