CAMBRIDGE INTEGRATED SERVICES
Greenwich, Conn. – November 14, 2006 – Cambridge Integrated Services, the leader in innovative claims and risk management services, announced today that all Cambridge claims professionals have completed the company’s comprehensive National Claims Certification Program.
“No other company in the industry has in place such a rigorous program of certification and re-certification of its claims professionals,” said Cambridge president Wesley O’Brien. “With the National Claims Certification Program, we have taken the lead in developing formal continuing education for employees and have yet again set the standard for the rest of the industry.”
The internal certification program, presented through the Cambridge Claims Training Academy, aims to develop the most highly qualified claims specialists possible to facilitate loss reduction, consistency, and overall quality in service delivery. The training program incorporates the elements that Cambridge has identified as its clients’ top service priorities, based on a recent company survey.
“The claims certification program reflects our commitment to and investment in making sure all of our employees can become the very best claims professionals in the business,” added O’Brien. “This initiative will drive our company towards our vision of unparalleled excellence in achieving the best possible outcomes for our customers and stakeholders.”
The program’s five weekly sessions focus on Cambridge’s best practices for claims management including coverage, investigation, evaluation, negotiation, subrogation, medical and disability management, litigation management, supervision and documentation. The training curriculum also addresses fraud awareness, keys to effective action planning, and timely and appropriate reserving. Additional specialized training addresses different lines of business, such as workers’ compensation and liability. The depth of the training gives employees an opportunity to broaden their skills and teaches them how to make the best informed decisions for reducing loss and enhancing quality for clients.
Successful completion of the claims certification examination is compulsory for all Cambridge claims professionals. To date, the combined pass rate for all staff on the workers’ compensation and liability certification examinations is 94 percent. Cambridge also requires these staff members to regularly participate in claims re-certification training to ensure that they remain up-to-date on changes in processes and legal and regulatory requirements.
About the Cambridge Claims Training Academy
The Cambridge Claims Training Academy was established in 2000 with the goal of providing ongoing training and continuing education for our clients and Cambridge claims professionals to keep them focused on outcomes, and assure a more consistent approach to claim resolution and client service processes. The Academy offers a complete library of specialized courses—including its hallmark National Claim Certification Program—each designed to support Cambridge’s outcomes-based best practices for workers’ compensation and liability claims handling. Other course offerings range from supervisory and management education essentials—including human resources management, performance measurement, and operational and leadership skills—to front-line employee focused topics such as basic claims handling skills, the use of Cambridge’s Ovation Claim system, and state-specific regulatory updates. The Academy is home to five full-time professional trainers who educate nearly 1,000 Cambridge employees annually through both onsite classroom settings and web-based programs.
About Cambridge Integrated Services
Headquartered in Greenwich, Connecticut, Cambridge Integrated Services, a subsidiary of Cambridge Solutions Ltd., is one of the leading independently owned property and casualty claims and risk management services providers. Cambridge serves Fortune 500 self-insured employers, insurance carriers and public entities in the U.S., Europe and Australia. Claims services span workers' compensation; general, auto, professional and product liability; property and assumed/ceded reinsurance. Cambridge also offers a wide array of specialty risk management services including outcomes management and audit consulting, managed care, special investigations, structured settlements and subrogation/recovery services.
About Cambridge Solutions Ltd.
Cambridge Solutions Ltd. (USHQ: Greenwich, CT.) is a strategic global outsourcing firm with deep expertise in:
The company employs more than 4,400 professionals serving customers on four continents through more than 60 locations worldwide. With offices in the U.S., Europe, India, Singapore and Australia, Cambridge serves Fortune 500 firms, insurance and financial services companies, and public entities around the world. The company’s BPO subsidiary was named one of the top three best performing BPO companies by Global Services media and neoIT in 2006 and 2007, ranked as one of the top three leaders in human capital management, and ranked as the 28th leading outsourcing company in the world in the International Association of Outsourcing Professionals (IAOP)’s “2006 Global Outsourcing 100” list, that appeared in a special advertising section in Fortune magazine. The company is listed on the major stock exchanges of India (BSE, NSE, MSE & ASE) under the ticker “CAMBRIDGE”. For more information, visit: www.cambridgeworldwide.com.
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